At PGM Recycling (Pty) Ltd, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website pgmrecycling.co.za or use our services.
By using our website and services, you consent to the practices described in this policy.
1. Information We Collect
We collect different types of information to provide and improve our services:
| Data Type | Information Collected |
|---|---|
| Account Information | Name, email address, username, encrypted password, profile image |
| Transactional Data | Credit purchases, top-ups, search history, account activity logs |
| Device & Log Data | IP address, browser type, operating system, pages accessed, timestamps |
| Verification Data | OTP verification codes, verification timestamps, verification status |
| Optional Data | Third-party login data (Google, Facebook) if you choose to use social login |
2. How We Use Your Data
We use the information we collect for the following purposes:
- Account Management: To create and manage your account, and provide our services
- Payment Processing: To process credit purchases and allocate credits to your account
- Identity Verification: To verify your identity via OTP and email verification
- Service Improvement: To improve site functionality and customer experience
- Communication: To send important service updates and notifications
- Security: To prevent fraud, abuse, and misuse of the platform
- Legal Compliance: To comply with applicable laws and regulations
Important: We do not sell, rent, or share your personal data with third parties for marketing purposes.
3. Payment & Financial Data
Your financial security is our priority. Here's how we handle payment data:
- All payment transactions are processed securely via PayFast
- We do not store credit card numbers, CVV codes, or banking details on our servers
- PayFast handles all sensitive financial data in compliance with PCI-DSS standards
- We only receive confirmation of successful payments from PayFast
Note: For refund requests or payment disputes, please contact PayFast directly or reach out to our support team.
4. Cookies & Analytics
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for the website to function properly (login sessions, security)
- Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics)
- Preference Cookies: Remember your settings and preferences
You can manage cookie preferences in your browser settings. However, disabling essential cookies may affect the functionality of our website.
Google Analytics: We use Google Analytics to collect anonymous usage data. This data helps us improve our services but does not identify individual users.
5. Data Security
We implement robust security measures to protect your data:
- Encryption: All data transmission is encrypted using SSL/TLS technology
- Password Hashing: Passwords are securely hashed using industry-standard algorithms
- Access Controls: Strict access controls limit who can access your data
- Activity Logging: Sensitive actions are logged for security monitoring
- Regular Audits: We conduct regular security assessments of our systems
Your Responsibility: Please keep your login credentials secure and never share your password with anyone. Report any suspicious activity immediately.
6. Data Retention
We retain your personal data for as long as necessary to provide our services:
- Active Accounts: Data is retained while your account remains active
- Inactive Accounts: May be archived or deleted after extended periods of inactivity
- Transaction Records: Kept for legal and accounting purposes as required by law
- Deletion Requests: Processed within 7 business days upon valid request
You can request deletion of your account and personal data at any time by contacting our support team.
7. Your Rights (POPIA)
Under the Protection of Personal Information Act (POPIA), you have the following rights:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Correction: Request correction of inaccurate or incomplete data
- Right to Deletion: Request deletion of your personal data
- Right to Object: Object to certain processing of your data
- Right to Withdraw Consent: Withdraw consent for data processing at any time
- Right to Complaint: Lodge a complaint with the Information Regulator
To exercise any of these rights, please contact us using the details provided below.
8. Legal Compliance
We may disclose your personal information in the following circumstances:
- To comply with a legal obligation, court order, or government request
- To protect and defend the rights, property, or safety of PGM Recycling
- To prevent or investigate possible wrongdoing in connection with our services
- To protect the personal safety of users or the public
Law Enforcement: We will only provide data to law enforcement agencies with valid legal documentation and as required by South African law.
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
- Changes will be effective immediately upon posting to our website
- Major updates will be communicated via email or dashboard notification
- We encourage you to review this policy periodically
- Continued use of our services after changes constitutes acceptance
Contact Our Privacy Team
14 John Str, Selby, Johannesburg